Welcome to "Swiss VIP" - your trusted provider of airport assistance and concierge services. These General Terms & Conditions govern the use of our services. By accessing our website or using any of our platforms, you agree to have read, understood, and agreed to these terms and conditions.
In these terms, "COMPANY," "we," "us," or "our" refer to "Swiss VIP," the dedicated team committed to enhancing your travel experience. "You" or “client” refers to the individual or company creating an account or booking services through us.
For your convenience, you can access the full terms and conditions on our website at www.swiss.ltd / www.swissvip.com, ensuring transparency and clarity in our partnership.
2. Acceptance of Terms
By accessing and using our services, clients explicitly agree to comply with and be bound by the terms and conditions set forth herein. Utilization of the services constitutes an agreement to these terms, which form a legally binding contract between you ("the client" or "you") and Swiss VIP Swiss Private International Ltd. Co. ("COMPANY," "we," "us," or "our").
It is imperative that you carefully read, understand, and accept these terms and conditions before proceeding to use our services. If you do not agree with any part of these terms and conditions, or if you are unable to comply with them, we kindly request that you refrain from using our services. Your use of our services signifies your acceptance of these terms, and you acknowledge that you are of legal age and have the legal capacity to enter into this agreement. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
We may periodically update these terms to reflect changes in our services, legal requirements, or other considerations. It is your responsibility to review the most current version of these terms, which can be found on our website, to ensure that you are aware of any changes that may affect your use of our services.
Thank you for choosing Swiss VIP Swiss Private International Ltd. Co. We appreciate your trust in our services and look forward to serving you to the best of our abilities.
3. Booking Confirmation
A booking becomes legally binding between you ("the client" or "you") and Swiss VIP Swiss Private International Ltd. Co. ("COMPANY," "we," "us," or "our") when "Swiss VIP" sends the confirmation via email. This confirmation signifies the formal acceptance of your reservation and your acknowledgment and agreement to the terms and conditions associated with it.
It is of utmost importance that you carefully review the details provided in the booking confirmation, including the services selected, dates, times, and any other pertinent information. Should you identify any discrepancies or have questions regarding the confirmation, please promptly contact our dedicated customer support team at vip@swiss.ltd or via phone at +41587767774 to seek clarification or make necessary adjustments.
Your agreement to the booking confirmation signifies your commitment to adhere to the agreed-upon terms and conditions and your acceptance of the services as outlined in the confirmation.
4. Last-Minute Bookings
Bookings made using the online booking system less than 48 hours prior to your scheduled arrival or departure time will be subject to availability and may incur additional surcharges. We recommend that you be aware of these considerations when making last-minute arrangements.
While we strive to accommodate last-minute bookings whenever possible, it is essential to note that availability is not guaranteed for services booked within this time frame. Factors such as airport capacity and service provider availability may impact the ability to fulfill these last-minute requests.
To ensure a smooth and hassle-free experience, we encourage you to plan your bookings well in advance. However, if you find yourself needing our services on short notice, please proceed with the booking process and check for availability, additional charges, and any specific conditions that may apply to last-minute reservations.
5. Payment for Services
Charges for our services are due in full at the time of booking. We accept various payment methods to facilitate a convenient and secure transaction process. It's important to understand our Amendments, Refund & Cancellation policy before making any payments, as it outlines the terms and conditions related to changes and cancellations.
All payments shall be made in (CHF/Excluding VAT) by credit card (cc fees 4.5%) and shall be due immediately. The credit card will be charged upon confirmation of the booking. Swiss VIP shall be entitled to require payment in advance.
Payment Methods:
We offer multiple payment options, including credit cards and debit cards, to accommodate your preferences.
Upon completing your reservation, you expressly authorize us to debit the total amount, including any additional charges mentioned in these Terms and Conditions, from your chosen payment method.
Amendments, Refund & Cancellation Policy:
Please familiarize yourself with our Amendments, Refund & Cancellation policy, as it defines the terms and conditions for modifying or canceling bookings.
You may contact us to request amendments to your booking, subject to availability and potential price adjustments.
Cancellation policies vary depending on the timeframe, ranging from free cancellations up to 96 hours before the service to fees for cancellations within 48 hours or no-shows.
By proceeding with your booking and payment, you acknowledge your understanding of these payment terms and the associated policies. We recommend reviewing the Amendments, Refund & Cancellation policy thoroughly to ensure you are informed about your options in case your travel plans change.
6. Third-Party Suppliers
"Swiss VIP" Services are provided by third-party organisations ("Suppliers"). There may be specific rules and policies in place at certain airports. By using "Swiss VIP" Services, you agree to be bound by these specific rules and policies. It's essential to familiarize yourself with these rules and policies, especially when traveling to specific airports.
7. Service Providers' Terms and Conditions
Every service provider has its own Terms and Conditions. It is important to read and understand these terms before booking their services. "Swiss VIP" acts as an intermediary, and each service provider may have unique terms that apply to the services they offer. Please review these terms to ensure you are aware of any specific conditions or requirements associated with the services you choose.
8. Service Delivery Assurance
At "Swiss VIP," we are committed to providing the best possible service experience for our clients. While we make every reasonable effort to ensure that the services are delivered as advertised, it's important to understand certain aspects of our service delivery:
8.1. Assurance of Service Provision:
We strive to deliver the services you have booked with the utmost care and efficiency.
However, we want to emphasize that we do not provide a warranty or guarantee for the provision of these services.
8.2. Limitations of Liability:
When you engage with "Swiss VIP", you're entrusting us with the facilitation of services that often involve a multitude of external factors and third-party service providers.
Our commitment to you is unwavering, yet it is imperative to acknowledge that some elements fall beyond the sphere of our influence and control. This "Limitations of Liability" article outlines the boundaries of our accountability, helping to set realistic expectations for all parties involved.
Scope of Service Responsibility
Swiss VIP endeavors to provide services with due diligence, care, and skill. However, Swiss VIP shall not be held accountable for the acts, omissions, or defaults of any third-party service providers, including but not limited to airlines, ground handlers, and security and border control authorities.
Negligence and Misinformation
Our liability does not extend to any indirect or consequential damages, including but not limited to the loss of profits that might arise from the negligence of our employees or associates. Moreover, Swiss VIP is not responsible for any incorrect information supplied by clients or third-party providers, nor for discrepancies in service attributed to such misinformation.
Service Disruptions
Flight delays, airport conditions, and the actions or decisions of third-party providers may disrupt service provision. While we regret any inconvenience these disruptions may cause, Swiss VIP cannot be held liable for circumstances that are not directly attributable to our conduct or within our control.
Third-Party Services
In instances where third-party services are engaged at your request, our liability is confined to the careful selection and instruction of these third-party entities. We are not liable for the third-party's performance, failures, or omissions.
General Limitations
Neither Swiss VIP nor its suppliers shall be liable for losses, whether direct or indirect, that you or your co-travelers incur due to the provision or non- provision of services advertised. This includes scenarios where services are impacted by factors beyond our control.
Commitment to Our Clients
Notwithstanding the aforementioned limitations, we assure you that Swiss VIP is dedicated to the highest standards of client service. Our team is committed to assisting you wherever possible and to making every reasonable effort to ensure that the services we provide meet your expectations.
Legal Framework
This Limitations of Liability article is subject to the prevailing laws and will be enforced to the fullest extent permissible. We aim for this document to be fair and balanced, ensuring that your rights as a consumer are not unreasonably restricted.
In Summary
Our goal is to offer transparency and clarity about the scope of our liability. We encourage you to contact us with any questions or concerns regarding this article or any aspect of our services. Your understanding and acknowledgment of these limitations are appreciated as we strive to provide exceptional service.
8.3. Force Majeure Circumstances:
We acknowledge that airports worldwide can experience unforeseen security restrictions imposed by government authorities, airport authorities, or security agencies. These actions can lead to the suspension of Airport Assistance services without prior notice, potentially affecting our ability to provide the booked services.
In such cases, you will receive a full refund of the Booking Fee as a measure of compensation for the inability to provide the services.
8.4. Immigration, Customs, and Airline Regulations:
Clients are responsible for complying with the regulations of immigration, customs, and airlines, as these are independent units with their own specific requirements.
While greeters will assist you during these procedures, they are not authorized to intervene in decisions made by customs, airlines, or immigration authorities.
8.5. Flexibility and Regulation Changes:
Please be aware that the availability of service and airport regulations can be flexible and subject to adjustment without prior notice due to the prevailing circumstances.
We strive to adapt to changing conditions to provide you with the best possible service experience.
Understanding these aspects of service delivery is crucial for a smooth travel experience. While we aim to minimize disruptions, certain situations may arise that are beyond our control. We appreciate your understanding and cooperation in such circumstances, and we are here to assist you to the best of our abilities.
9. Additional Services
At "Swiss VIP," we offer a range of services designed to enhance your travel experience. It's important to understand the provision of additional services and how they may impact your booking:
9.1. Special Additional Services:
Any special additional services or requests that are not included in the originally booked service package will be subject to separate charges.
Please communicate such requests clearly, and the cost for these additional services will be specified accordingly.
"Swiss VIP," does not provide the Special Services itself, but instructs third parties in accordance with the Client’s request.
"Swiss VIP," is not responsible for Special Services and shall not held liable for any consequences out of such services or missed services.
9.2. Airport Lounge Access:
Please note that, unless otherwise confirmed by us in the Terms of Service, "Swiss VIP," services do not automatically include entry to an airport lounge.
Access to airport lounges may be available at selected airports but is subject to an additional charge.
9.3. Non-Transferable Booking:
The booking made with "Swiss VIP," is not transferable. It is intended for use by the individual or company that created the booking or the customer who made the reservation.
Transfer of bookings to other parties is not permitted.
9.4. Subject to Availability:
All services provided by "Swiss VIP," are subject to availability. While we make every effort to ensure the availability of services, there may be circumstances where certain services are unavailable due to factors beyond our control.
In such cases, we will make reasonable efforts to provide alternative solutions or refunds as per our policies.
Understanding these aspects of additional services is essential to tailor your travel experience to your specific needs. We are here to accommodate your requests to the best of our abilities while adhering to these guidelines.
10. Non-Transferable Booking
At "Swiss VIP," we emphasize the importance of booking integrity and personalization. Please take note of the following details regarding non-transferable bookings:
10.1. Booking Ownership:
The booking made with "Swiss VIP," is intended for use by the individual or company that created the booking or the customer who made the reservation.
Transfer of bookings to other parties is not permitted.
10.2. Personalization:
We encourage clients to ensure that the booking details accurately represent the travelers and services required.
Your booking should reflect your specific needs and preferences.
10.3. Compliance with Regulations:
Non-transferable bookings are aligned with airport regulations and our commitment to providing personalized services.
It ensures that the right services are provided to the correct individuals.
Understanding the non-transferable nature of your booking helps us maintain the quality and security of our services. Your cooperation in adhering to these guidelines is greatly appreciated.
11. Subject to Availability
At "Swiss VIP," we make every effort to provide a seamless and reliable experience for our clients. However, there are instances where services may be subject to availability due to various factors beyond our control. Here's what you should be aware of:
11.1. Service Availability:
All services provided by "Swiss VIP," are subject to availability.
While we strive to ensure the availability of services, there may be circumstances where certain services are unavailable due to factors beyond our control.
11.2. Alternative Solutions:
In the event that a booked service becomes unavailable, we are committed to providing alternative solutions to minimize disruptions to your travel plans.
Our team will make reasonable efforts to accommodate your needs by offering suitable alternatives.
11.3. Refunds and Policies:
If a service becomes unavailable, our Amendments, Refund & Cancellation policy will be applicable.
Clients can refer to our policy for detailed information on refunds and cancellations in such situations.
11.4. Force Majeure Circumstances:
We acknowledge that airports worldwide can face unforeseen security restrictions imposed by government authorities or security agencies.
In such cases, where the ability to provide the booked services is compromised, you will receive a full refund of the Booking Fee as per our policy.
11.5. Factors Beyond Control:
Delays and cancellations may occur due to factors beyond our or our suppliers' control, including weather, accidents, governmental restrictions, and force majeure events.
Our liability is limited to re-performance of the cancelled "Swiss VIP" service. Refunds may be considered in exceptional circumstances at our discretion.
11.6. Immigration and Customs Procedures:
It's important to note that immigration and customs facilities at airports are independent units, each with its own regulations.
Clients are responsible for complying with these regulations while being escorted by our greeters during the process.
11.7. Responsibility for Decisions:
Decisions made by customs, airlines, or immigration authorities may affect your travel plans.
These decisions are beyond our control, and we cannot be held responsible for them.
Please be aware that service availability and airport regulations can be flexible and subject to adjustments without prior notice due to various factors, including the current situation.
12. Force Majeure Circumstances
"Swiss VIP," acknowledges that airports worldwide can witness unforeseen security restrictions being imposed by the Government, Airport Authorities, or Security Agency, due to certain security situations at the Airport or for undisclosed reasons. In such cases, all the Airport Assistance services can be suspended without prior notice. This can lead to the inability to provide the booked services. However, in such scenarios, you will receive a full refund of the Booking Fee.
In certain cases, delays and cancellations may result from factors beyond our or our suppliers' control such as weather, accidents, governmental restrictions, and other events of force majeure. In such cases, our liability is limited to re-performance of the cancelled "Swiss VIP," service. In exceptional circumstances, a refund or partial refund may be given in our discretion and/or the discretion of the supplier of the "Swiss VIP," services concerned, but it is not guaranteed.
Clients are required to realize that the immigration and customs facilities are independent units. Consequently, each unit imposes its own regulations that must be followed and fulfilled. While completing the regular procedures of these units, clients will have to carry and transfer their documents and personal belongings for the purpose of security checks. The passenger will be escorted by a greeter through this process. However, the greeter is not allowed to intervene.
Kindly note that the immigration, airlines, and meet and greet service provider are three different entities; as a result, any potential delay, border rule changes, cancellation, or airlines' rejection of passenger entrance into a specific country and/or boarding the plane will be accordingly applied to the meet and greet terms and conditions. The meet and greet team will not be held responsible for the decisions of customs, airlines, or immigration.
Please be noted that the availability of service and airport regulations are flexible and may be adjusted anytime without any prior notice due to the current situation.
13. Onus of the User/Customer
You acknowledge and agree to read and abide by the Terms of Service, as these define what services are included within the "Swiss VIP," services for your specific journey.
Bookings containing incorrect Customer details, flight details, terminal details, and/or product selection may be considered void by us.
You acknowledge and accept that it is your sole responsibility to ensure that the information supplied in your Reservation Request is correct. We will not be responsible in any circumstances for incorrect, incomplete, or similar information supplied at the time of booking, including but not limited to dates, flight numbers, arrival, or departure times.
Further, you acknowledge and accept that it is your sole responsibility to ensure that the contact details you provide when making your Reservation Request (including but not limited to the email address and contact telephone number) are complete, valid, and correct. We will not be responsible should an incorrect, incomplete, or invalid number or contact details be given.
Your booking will cover you and any co-travelers booked and confirmed by Us (the "Customers") for the services of the Supplier's representative ("Representative") at the airport for a certain maximum number of hours, which will be detailed in the Terms of Service.
"Swiss VIP," services for children and the fees vary across the Suppliers; Customers are advised to check with Us or the Supplier directly before traveling.
If you require the services of the Representative for additional hours, then this must be arranged directly with the Representative on the day of the service and will incur additional payment.
The Representatives are not insured, contracted, or similar, to carry or store your baggage. Unless specifically stated as being included in the Terms of Service, any porter charges are not included in the "Swiss VIP," services, and you will be solely liable for such charges.
"Swiss VIP," services are only available to Customers. Prices do not include any additional travelers not named at the time of booking. Such persons are subject to an additional charge if they accompany the Customer(s).
For departure services, it is your responsibility to book a time for your arrival at the airport that allows sufficient time for the service to take place and all procedures (check-in, security clearance, etc.) to be completed in good time for you to catch your flight.
14. Payment Terms
Booking Confirmation will not be sent until the full Booking Fee has been received by Us.
By making a Reservation Request, you expressly authorize Us upon Booking Confirmation to charge your credit card or debit card for the amount shown on your Reservation Request and any additional charges (if applicable) as mentioned in these Terms and Conditions.
Payment terms for any services not covered under the "Swiss VIP," services will be paid directly to the Supplier, and the Supplier's payment terms will apply.
We reserve the right to cancel your booking if your payment method is declined for any reason, used fraudulently, without the cardholder's permission, or if you are under the age of 18.
Clients should be aware that immigration and customs facilities operate independently, each imposing its own regulations. While going through the standard procedures of these units, clients will need to carry and transfer their documents and personal belongings for security checks. A greeter will accompany the passenger during this process, but the greeter is not authorized to intervene.
Please note that immigration, airlines, and meet and greet service providers are distinct entities. Therefore, any potential delays, changes in border rules, cancellations, or airlines' refusal to allow a passenger entry into a specific country and/or board the plane will be applied as per the meet and greet terms and conditions. The meet and greet team cannot be held responsible for decisions made by customs, airlines, or immigration.
Be aware that the availability of services and airport regulations is subject to flexibility and may be adjusted without prior notice due to the current situation.
16. General Amendments, Refund & Cancellation Policy
Amendments:
Flexibility for Changes: You can modify your booking at any time to accommodate changes in your travel plans.
Price Adjustments: Any changes resulting in a different price from the original booking will be adjusted accordingly. You may be charged extra to account for the price difference.
Subject to Availability: Amendments made within 48 hours of the scheduled "Swiss VIP" service or for bookings involving more than four people are subject to availability and confirmation by the Service Provider. Additional fees may apply in such cases.
Price Changes: If prices have changed between the time of the original booking and the requested change, we reserve the right to charge the difference to the amended booking. Any additional payment will be processed when you request the booking change.
Free Changes: Changes made more than 96 hours before the scheduled service time are free of charge.
Airport-Specific Policies: Note that in certain airports, changes within 48 hours of the service time may not be allowed and will be treated as a cancellation. Specific policies may vary among service providers.
Confirmation: Changes are not considered binding until you receive a confirmed, adjusted booking confirmation via email.
Cancellation:
Cancellation of Services and No Show:
If you decide to cancel your order during the pending process or before confirmation, you will be subject to our cancellation policy.
Booked and confirmed VIP services can be canceled free of charge up to 96 hours (local time of the airport, arrival/departure) before the scheduled service.
Cancellation between 96 to 72 hours (local time of the airport, arrival/departure) will incur a 25% charge.
Cancellation between 72 to 48 hours (local time of the airport, arrival/departure) will incur a 50% charge.
Cancellation less than 48 hours (local time of the airport, arrival/departure) or no-show will result in a 100% charge.
Refunds for cancellations will be processed following these terms and credited to the client's account within a specified number of business days.
Clients must provide written notice for cancellations within the stipulated time frames.
Clients are encouraged to inform "Swiss VIP," of any changes or cancellations as soon as possible to minimize fees.
Strict enforcement of the cancellation policy ensures efficient scheduling and resource management.
Every cancellation made by the client, whether the service is confirmed or pending, will be subject to the policy above.
Refunds:
Any refunds resulting from cancellations will be processed to the credit card used for the Booking Fee payment.
No refunds will be issued in the case of a No Show.
"Swiss VIP," will not be liable for any refund in the absence of prior notification.
Refunds will be promptly processed and credited to the client's account within a specified number of business days, as per our Refund Policy.
We understand that travel plans can be unpredictable, and these policies are designed to balance flexibility with operational considerations.
17. Refunds
At "Swiss VIP," we understand that there may be situations requiring refunds. This section outlines our policies regarding refunds:
Refunds for Cancellations:
1. Payment Method: Any refunds resulting from cancellations will be processed and credited back to the original credit card or debit card used for the Booking Fee payment.
2. No Show: Please note that no refund will be issued if a booked service is not utilized without prior notification.
3. Timely Processing: We are committed to promptly processing refunds. Refunds will be credited to the client's account within a specified number of business days, as outlined in our Refund Policy.
4. Notification: Clients are encouraged to provide written notice for cancellations within the stipulated timeframes to minimize fees and expedite the refund process.
5. Efficient Management: Strict enforcement of the cancellation policy ensures efficient scheduling and resource management.
6. Contact Information: If you have any questions or concerns regarding refunds or need further assistance, please do not hesitate to contact our customer support team. You can reach us at account@swiss.ltd or via phone at +41587767773.
18. Child Policy
Children up to the age of 2 years can avail "Swiss VIP" services as part of their guardian's booking at no additional cost.
Children above 12 years of age (after their 12th birthday) are considered young passengers and are not permitted access to any airport lounge.
Passport copies of children are mandatory to avail of the child policy.
19. Identification
At "Swiss VIP," ensuring the accuracy of personal information and contact details is essential for a smooth and secure experience. This section provides details on our identification requirements:
Providing Accurate Information:
Full and Accurate Information: Clients are required to provide complete and accurate personal information and contact details when making a Reservation Request.
Timely Updates: It is the responsibility of clients to notify "Swiss VIP," of any changes in the information they have provided, such as changes to their mobile telephone number. Providing incorrect information may invalidate a booking and entitlement to any refund.
Use of Confirmed "Swiss VIP," Services:
Conditional Use: The use of confirmed "Swiss VIP," services is conditional upon the presentation of the correct Final Booking Confirmation to the Representative.
UIdentification at the Airport:
VIP Greeters will hold a NAME SIGN with the passenger's name. Clients must identify themselves to the VIP Greeter within a reasonable timeframe, typically until deplaning has been completed. Failure to do so may be considered a NO SHOW, and full charges will be applied.
We prioritize the security and efficiency of our services, and accurate identification is a fundamental aspect of that commitment. Clients are encouraged to keep their information up to date and be prepared to identify themselves to VIP Greeters when using our services.
20. Indemnification
You agree to indemnify and defend "Swiss VIP," and its suppliers against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees. This indemnification is applicable in the following situations:
Claims brought by you or on your behalf that exceed the liability described above.
Claims by third parties resulting from:
Your breach of this agreement or the documents referenced herein.
Your violation of any law or the rights of a third party.
Your use of this website.
21. Wheelchair Service
For wheelchair service, passengers must pre-book the service directly with the airline before their flight.
22. Complaints
At "Swiss VIP," we value your feedback and strive to address any concerns or issues promptly. This section outlines our complaints process and your role as a client:
Notifying Us of Complaints:
Timely Notification: If you have a complaint about any service provided by Us or our Suppliers, it's important to notify Us of the details by sending an email to vip@swiss.ltd within 30 days of the date of the service.
Acknowledgment: We will respond promptly to acknowledge receipt of your complaint and initiate our investigation process.
Resolution Process:
Detailed Response: We commit to providing a detailed response to your complaint within two (2) weeks of receiving your email. In some cases, when circumstances require additional time, we will keep you informed of the progress.
Recording of Telephone Conversations:
Please note that we reserve the right to record any telephone conversation with you, primarily for training purposes and, when necessary, in the resolution of any complaint or dispute.
We value your input and take your concerns seriously. Our aim is to address complaints efficiently and effectively to ensure your satisfaction with our services.
23. Contact Information
If you have any questions, concerns, or require assistance related to our services or these General Terms & Conditions, please feel free to contact our dedicated customer support team. We are here to help you.
Business Address: Swiss VIP Swiss Private International Ltd. Co. 15 Route de l’ Aéroport 1215 Geneva Switzerland
For additional contact details and up-to-date information, please visit our website at www.swiss.ltd / www.swissvip.com
Our customer support team is available during regular business hours to assist you with any inquiries or concerns you may have. We value your feedback and are committed to providing you with the best possible service.
24. Legal Disclaimer
These General Terms & Conditions constitute the agreement between you ("the client" or "you") and Swiss VIP Swiss Private International Ltd. Co. ("COMPANY," "we," "us," or "our") governing the use of our services. By accessing our website, using any of our platforms, or booking services through us, you acknowledge and accept the terms and conditions outlined herein.
The information provided in these terms is for general informational purposes only. While we strive to ensure the accuracy and completeness of the information contained herein, we make no representations or warranties, express or implied, regarding the suitability, reliability, availability, timeliness, or accuracy of the information, products, services, or related graphics contained in these terms for any purpose.
The use of our services is at your own risk. We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, whether in contract, tort, or any other legal theory, arising out of or in connection with the use of our services, including but not limited to any errors or omissions in the content of these terms.
While we strive to provide accurate and up-to-date information, circumstances may change, and the availability of services and airport regulations may be subject to adjustment without prior notice due to various factors, including governmental regulations and security situations.
The information contained in these terms is subject to change without notice. It is your responsibility to review and understand the most current version of these terms and conditions, which can be found on our website.
These terms are governed by and construed in accordance with Swiss law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Switzerland - Geneva.
By using our services, you agree to indemnify and hold Swiss VIP Swiss Private International Ltd. Co. and its suppliers harmless from any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses brought by you or on your behalf in excess of the liability described herein or by third parties as a result of your breach of these terms or your violation of any law or the rights of a third party.
If you do not agree with any part of these terms and conditions, we kindly request that you refrain from using our services.
For any questions or concerns regarding this Legal Disclaimer or our services in general, please contact our customer support team at contact@swiss.ltd or via phone at +41 58 776 77 70.
Thank you for choosing Swiss VIP Swiss Private International Ltd. Co. We appreciate your trust in our services.
25. Acceptance/Signature/Agreement
By accessing our website, using any of our platforms, or booking services through us, you acknowledge that you have read, understood, and agreed to these General Terms & Conditions. Your use of our services constitutes your acceptance of these terms, which form a legally binding contract between you ("the client" or "you") and Swiss VIP Swiss Private International Ltd. Co. ("COMPANY," "we," "us," or "our").
You further acknowledge that you are of legal age and have the legal capacity to enter into this agreement. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
Your agreement with these terms is essential to the provision of our services. If you do not agree with any part of these terms and conditions, we kindly request that you refrain from using our services.
These terms and conditions are subject to change without notice, and it is your responsibility to review and understand the most current version of these terms, which can be found on our website.
Thank you for choosing Swiss VIP Swiss Private International Ltd. Co. We appreciate your trust in our services and look forward to serving you to the best of our abilities.
26. Data Protection
At "Swiss VIP," Swiss Private International Ltd. Co., protecting the privacy and security of your personal information is of paramount importance to us. The information you provide is essential for the efficient and secure provision of our travel-related services, and we are committed to handling it responsibly and in compliance with applicable data protection laws.
Swiss VIP reserves the right to contact the Client’s airline to align its booking information with that of VIP Services.
Information Collection and Use:
We collect personal information such as your name, contact details, payment information, travel details, and any special requirements you may provide regarding your travel arrangements.
This information is used solely for the purpose of fulfilling your travel service bookings, providing you with the requested services, and communicating with you regarding your travel plans.
Data Sharing and Disclosure:
Your personal information may be shared with airport authorities, airlines, and other service providers as necessary to deliver the services you have booked.
We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.
Data Security:
"Swiss VIP," implements appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Although we make every effort to protect your personal data, no system is 100% secure. We therefore cannot guarantee the security of your data transmitted to us via the internet.
Data Retention:
We retain your personal information for as long as necessary to provide you with our services and as required to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Rights:
You have the right to access the personal information we hold about you, and to request that we update, correct, or delete any out-of-date or incorrect information.
You also have the right to object to the processing of your personal data and, where we have asked for your consent to process your data, to withdraw this consent at any time.
International Transfers:
Given the international nature of our services, your personal information may be transferred to, and processed in, countries outside of the European Economic Area (EEA), which may have data protection rules that are different from those of your country.
Updates to This Policy:
Our Data Protection policy may be updated from time to time to reflect changes in our practices and service offerings. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website prior to the change becoming effective.
Contact Us:
If you have any questions about this Data Protection section, or our practices related to your personal information, please contact us at vip@swiss.ltd or via phone at +41587767774.
27. Version Control
These General Terms & Conditions are subject to periodic updates and revisions. We may modify, amend, or otherwise change these terms as necessary to reflect changes in our services, legal requirements, or other considerations.
Each version of these terms will be identified by a unique version number and a corresponding date of revision. It is essential to review the most recent version of these terms, which can be found on our website, to ensure that you are aware of any changes that may affect your use of our services.
Current Version: 01JAN2024 Last Revised: 01JAN2024
By continuing to use our services after a new version of these terms is posted, you acknowledge and agree to the updated terms. If you do not agree with any changes, please discontinue using our services and contact our customer support team for further assistance.
Your satisfaction and understanding of our terms are important to us. If you have any questions or concerns regarding the current version of these terms or any previous versions, please feel free to contact our customer support team for clarification. We appreciate your continued trust in Swiss VIP Swiss Private International Ltd. Co.
28. Governing Law and place of jurisdiction
The contract shall be governed by Swiss Law. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not be applicable. The exclusive place of jurisdiction is the registered office of Swiss Private International Ltd. Co.
